PASSENGER TRAVEL INFORMATION

Check-in process

Check in process

At CSMIA, we work towards making your airline check-in process a seamless and pleasant experience.

The check-in is located at the departure area - level 4. Passengers can locate the check-in counters of the respective airlines by referring to the information screens on Level 4 that are located near the Terminal entry gates.

The check-in commencement time is usually 4 hours prior to departure and the counters close at least one hour prior to departure. However, the check - in counter allocation is a dynamic process; hence we recommend that you check the allocation of respective airline at departure curbside signage.

Contact details for the airport managers or the airline offices at the airport:

Airline Terminal Location Contact No.
Air Arabia T2 C11-14 66859083 / 9619855547
Air Asia Indonesia T2 L09-14 --
Air Canada T2 H09-14 --
Air China T2 E09-14 66859117 / 7045683209
Air France T2 G01-07 66859580 / 66859607 / 9833094771
Air India T2 E01-E14 (0245HRS TO 2115HRS) &
F01-F14
9820338098
Air India Express T2 G1-G14 66858082 / 66858083 /    9820338098
Air Mauritius T2 H01-H07 66859975 / 66859976 / 9819978045
All Nippon T2 J01-06 66859162 / 9769205801
Air Seychelles T2 C07-10 66859360 / 66859361 / 9833160724
Bangkok Airways T2 N11-14 66859304 / 9920011297
Bhutan Airlines T2 B11-14 -
British Airways T2 B01-B06 & A1-A2 66859451 / 66859453 / 66859457 / 9930306134
Brussels Airlines T2 H01-07 -
Cathay Pacific T2 N1-N6 & P4-P5 66859002 / 66859003 /  9920936497
Druk Air T2 C11-14 66859966 / 66859967 /  9820083928 / 9867866545
Egypt Air T2 J01-04/06 66859966 / 66859967 /  9820083928 / 9867866545
El Al Israel T2 D09-14 66859425 / 66859426 / 66859428 /  7738557385
Emirates T2 N07-N14 & P1-P3
N09-N14 & P1-P2
9820020016 / 9920312697
Ethopian Airlines T2 H09-14
H01-06
66859360 / 66859361 / 9833160724
Etihad Airways T2 B10-B14 & A3-A4
B11-B14 & A3-A4
B01-B06 & A1-A2
66859360 / 66859361 / 9833160724
Flydubai T2 B01-04 9769102103
Garuda Indonesia T2 G01-6 -
Gulf Air T2 N01-06 66859131 / 9769205701
Indigo T2 G11-14 7045591817
Iran Airways T2 G01-04 66859301 / 9930711631
Iraqi Airways T2 E4-07 8425858786 / 22020595 / 668597
Jet Airways T2 L01-L07, M01-M14 & P6-P10
K01-K14
9833944104
Kenya Airways T2 B01-04
J01-04
66859335 / 9167223711
KLM Royal Dutch T2 G01-09 -
Korean Air T2 L10-14 66859970 / 9821258397
Kuwait Airways T2 L-08-L14
L11-L14
66859236 / 66859245
Lufthansa T2 C01-C08 & A08-B10 66859098 / 66859099 / 9920789190
Malaysian Airlines T2 J01-4
J01-6
66859831 / 66859833 / 9167223708
Malindo Airways T2 G01-04
D01-04
66859912 / 66859913  / 9167256232
Oman Air T2 J07-10
J11-14
66859556 / 9769137233
Pakistan international T2 G01-04 66859198 / 9892605318
Qatar Airways T2 D01-07 66859541 / 66859542 / 66859543 /   9820074467
Royal Jordanion T2 - -
Royal Nepal Airlines T2 D01-04 8879776072
Rwand Air T2 L09-14
J09-J14
8879776072
Saudi Airways T2 D08-14
H08-14
H01-07
66859092 / 66859089 / 29357080
Singapore Airlines T2 D01-D07 & A9-A10
B08-B14 & A3-A5
66857052 / 66857054 /  9819860983
SpiceJet T2 D05-08 9930705453
Srilankan Airlines T2 J11-14
C06-09
66859365
Swiss Airlines T2 C10-C14 & A6-A7 66859051 / 66859052 / 66859055 / 9820268371
Thai Airways T2 G08-14 66859219/ 66859220/  9920432063
Thai Lion Air T2 J11-J14 66859219/ 66859220/  9920432063
Thai Smile Airways T2 G11-14 66859219/ 66859220/  9920432063
Turkish Airlines T2 D08-14 66859314 / 66859315 / 9167419126
United Airlines T2 J09-14 66859127 / 9920758017
Vistara T2 C01-05 -
Yemen Airways T2 - 66859500

Mumbai airport has now made it possible for flyers to remotely check-in from hotels. The CSMIA has extended the check-in facility to some hotels that will allow passengers to directly check- in and print boarding pass from self check-in kiosks available at the hotel lobby. Below are the Hotels and the airlines equipped with self check-in facility:

Airlines Hotels
Jet Airways (9W) Holiday Inn, Leela Andheri, Niranta-Level 1 (Ground Transportation Lobby), Niranta Landside (Next To VIP Car Park), Hotel Lalit, JW Marriott, Sahara Hotel, Aviserv Lounge, Hyaat Regency, Taj Santacruz, ITC Maratha, Hilton
Air France (AF) Holiday Inn, Leela Andheri, Niranta-Level 1 (Ground Transportation Lobby), Niranta Landside (Next To VIP Car Park), Hotel Lalit, JW Marriott, Aviserv Lounge, Hyaat Regency, Taj Santacruz, ITC Maratha, Hilton
Cathy Pacific (CX) Holiday Inn, Niranta Landside (Next To VIP Car Park), Hotel Lalit, JW Marriott, Aviserv Lounge,Taj Santacruz, ITC Maratha, Hilton
Kenya Airways (KQ) Holiday Inn, Leela Andheri, Niranta-Level 1 (Ground Transportation Lobby), Niranta Landside (Next To VIP Car Park), Hotel Lalit, JW Marriott, Sahara Hotel, Aviserv Lounge, Hyaat Regency, Taj Santacruz, ITC Maratha, Hilton
Singapore Airlines (SN) Holiday Inn, Niranta-Level 1 (Ground Transportation Lobby), Niranta Landside (Next To VIP Car Park), Hotel Lalit, JW Marriott, Aviserv Lounge, Hyaat Regency, Taj Santacruz, ITC Maratha, Hilton
KLM Holiday Inn, Leela Andheri, Niranta-Level 1 (Ground Transportation Lobby), Niranta Landside (Next To VIP Car Park), Hotel Lalit, JW Marriott, Aviserv Lounge, Hyaat Regency, Taj Santacruz, ITC Maratha, Hilton
Air Canada (AC) Holiday Inn, Niranta-Level 1 (Ground Transportation Lobby), Hotel Lalit, Aviserv Lounge, Taj Santacruz, ITC Maratha, Hilton
Lufthansa (LH) Holiday Inn, Niranta Landside (Next To VIP Car Park), Hotel Lalit, JW Marriott, Aviserv Lounge, Hyaat Regency, Taj Santacruz, ITC Maratha, Hilton
United Airlines (UL) Holiday Inn, Leela Andheri, Niranta-Level 1 (Ground Transportation Lobby), Niranta Landside (Next To VIP Car Park), Hotel Lalit, JW Marriott, Sahara Hotel, Aviserv Lounge, Hyaat Regency, Taj Santacruz, ITC Maratha, Hilton
Egypt Air (MS) Holiday Inn, Leela Andheri, Niranta-Level 1 (Ground Transportation Lobby), Niranta Landside (Next To VIP Car Park), Hotel Lalit, JW Marriott, Aviserv Lounge, Hyaat Regency, Taj Santacruz, ITC Maratha, Hilton
Ethiopian Airlines (ET) Holiday Inn, Leela Andheri, Niranta-Level 1 (Ground Transportation Lobby), Niranta Landside (Next To VIP Car Park), Hotel Lalit, JW Marriott, Aviserv Lounge, Hyaat Regency, Taj Santacruz, ITC Maratha, Hilton